Mud Sweat and Gears Reviews
(Rated by 8 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.8
Base on 8 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.7
- Price & Quality4.5
- Customer Service4.5
- Return Policy4.3
- Shipping & Delivery4.0
Recent Customer Reviews (8)
Meghan Hu
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Julcsa Szôllôssy
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Heike Schulz
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Logan Stewart
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Giulia Mazzi
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Anthony Pagano
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Jeffry Flokstra
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Naveen Van Hunnik
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Mud Sweat and Gears Pros & Cons
Pros
1
Excellent Customer Service: Customers praise the friendly and knowledgeable staff, emphasizing their helpfulness and honesty.
2
Wide Range of Products: The shop carries a variety of brands, including summer and winter gear, ensuring customers can find the right equipment for their needs.
3
Expertise: The staff is highly knowledgeable, ensuring that customers receive the right bike, size, and spec to meet their requirements.
4
Group Rides and Events: The shop occasionally hosts group rides, which can be easily registered for, adding a community aspect to the experience.
5
Online Store and Sales: They have an online store with sales, offering discounts on various products.
CONS
1
Limited Information on Services: While the shop offers tune-ups and repairs, these services are only available via appointment, which might be a limitation for some customers.
2
No High-Pressure Sales: While this is generally seen as a positive, some customers might find it less engaging if they are looking for a more aggressive sales approach.
Mud Sweat and Gears Features and Benefits
Features
Multiple Locations
Five locations in and around the Edmonton area including Sherwood Park, Spruce Grove, Red Deer, Edmonton West, and Edmonton South for convenient access.
Wide Product Selection
Offers bikes from premium brands like Santa Cruz, Transition, Pivot, Evil Bikes, Electra, Kona, Norco, Rocky Mountain, snowboards, skis, outerwear, and all necessary accessories for biking and snow sports.
Full Service and Maintenance
Year-round full service for bikes with expert staff, though wait times may be 1-4 weeks during peak seasons.
Sales and Promotions
Winter sale with 30% off select items, Blizzard sale with free shipping on orders over $150, and free shipping on bikes over $1000.
Return Policy
Accepts returns within 14 days of receipt for items in original condition, not worn or damaged.
Community Engagement
Emphasizes customer focus and involvement in local biking communities with group rides and events.
E-Bike Selection
Sells popular battery-assisted e-bikes ideal for commuting due to convenience and environmental benefits.
Excellent Customer Service
Friendly, knowledgeable, helpful, and honest staff praised by customers.
Expertise
Staff ensures customers receive the right bike, size, and specs to meet their requirements.
Group Rides and Events
Hosts group rides that are easy to register for, adding a community aspect.
Online Store and Sales
Convenient online shopping with discounts on various products.